Delivery Information

At the Pot Shop Garden Centre, we supply quality plants all year round, as well as bagged aggregates in small or large quantities. All types of compost, soil, pots and more which can be delivered direct to your door.

Bulk aggregates can be delivered same day or next day. Must be ordered In Store or via Phone. 

We will aim to deliver your order as soon as possible, usually next day.

Our delivery options include:

• Delivery ASAP within 7 days- £10.00
• Local Delivery from just £5.00
• or Click & Collect from the store - 4 hours notice required

Order online anytime, visit us in store or telephone to speak to one of our team.

Locally we deliver to: Boreham, Hatfield Peveral,Witham, Springfield, Little Baddow

We also Deliver to: Great Baddow, Galleywood, Terling, Broomfield, Great Baddow, Sandon, Danbury, Maldon, Little Waltham, Great Waltham, Moulsham, Writtl and more. Please contact us to book a delivery slot or check to see if we deliver to you area.

Returns & Refunds Policy

We want you to be satisfied with your purchase. Please read our returns policy carefully before requesting a return or placing an order.

1. Return Postage Costs

Unless the item is faulty or damaged (see Section 2), customers are responsible for the cost of return postage.

We recommend using a tracked delivery service, as we cannot be held responsible for items lost in transit.

2. Faulty or Damaged Items

If your item arrives faulty, damaged, or incorrect:

• Please contact us within 48 hours of delivery with details and, where possible, photographic evidence
• We will arrange a replacement, repair, or refund as appropriate
• In these cases, we will cover the cost of return postage or provide a prepaid return option

3. Clothing & Footwear Returns (e.g. Wellington Boots)

For clothing and footwear items, including wellington boots, the following conditions apply:

• Items must be unworn, unused, and in original condition
• Items must be returned in their original packaging, including boxes, tags, and labels
• We recommend trying footwear on indoors to avoid wear or damage

Returns will not be accepted if:

• The item shows signs of outdoor use
• The item is soiled, marked, or damaged after delivery
• Original tags or packaging are missing

Sizing & Fit

Please ensure you check sizing information carefully before purchase. If you are unsure, feel free to contact us for guidance.

Return Postage

As with our general returns policy:

• Customers are responsible for return postage costs for clothing and footwear
• If the item is faulty or damaged, we will cover return postage costs

4. Non-Returnable Items

The following items cannot be returned unless faulty:

• Perishable goods (e.g. plants, seeds, bulbs)
• Custom or made-to-order items
• Items that have been used or altered

5. Refunds

Once your return is received and inspected:

• Approved refunds will be processed to your original payment method within 5–10 working days
• Original delivery charges are non-refundable unless the item is faulty or incorrect